Shipping policy

Your Delivery

Deliveries are made from Monday to Friday between 8am and 6pm. There are no deliveries at weekends or on public holidays. We are not able to deliver to PO BOX addresses.

We will notify you by e-mail when your order is dispatched.

UK orders are dispatched by DPD Local; orders outside of the UK are usually dispatched by DHL Express or DPD. If your order is dispatched by DPD Local, they will notify you directly of a 1 hour window when your order will be delivered. Please note if you are not in when the order is being delivered it will be left with a neighbour unless instructed otherwise.

You can check the delivery status by logging into your account on the website click here to check delivery status

What happens if I am not in to receive the order?

If the driver does not find you in to receive the goods, he will try again the next day. Normally two attempts will be made to deliver the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date.

If they are unable to contact you at all, the entire delivery will be returned to our warehouse. In this case you will need to pay for the goods to be redelivered again.